We are pleased to offer you several methods for placing orders with us and flexible options for managing your payments.

 
FINANCIAL MATTERS

If you do not already have an account with us, please fill out our New Account and Credit Application

We are pleased to offer payment options including:

  • Lines of credit
  • Pre-paid accounts
  • Payments by credit card – Application Form

The Accounts Receivable team will work with you to set up payment options for you based upon eligibility and the needs of your store.

To reach Accounts Receivable with questions, please call 800.340.5370 or email DL-CFS_Retail@baker-taylor.com.

 
INVOICE GATEWAY ONLINE FINANCIAL MANAGEMENT TOOL

We've created an easy web-based tool to give you a convenient way to access your account information at any time. Using Invoice Gateway, you will receive email notifications when new invoices and statements are available, you can make secure payments, and download your invoices into a variety of software packages.

» Log in to Invoice Gateway

 
ORDERING WITH TS 360

As a Baker & Taylor customer, you have free access to TS 360, our comprehensive web-based ordering tool. You can search our entire product database, build shopping carts, transmit orders, and receive online confirmations of your orders. Here's some of what you can do using TS 360:

Search
  • Personalize your profile to set your general search preferences
  • Use our powerful advanced search capabilities for super-targeted results
  • Save search terms and criteria for searches you use often
  • Find multiple items at once using batch entry of ISBNs or UPCs
Browse
  • The most comprehensive way to shop our Sidelines assortment
  • View and order from current promotions
  • New Release calendar lists what's publishing every day of the month
  • Access all of our publications and back issues


Create Carts and Order
  • View real-time inventory before you order
  • Filter carts based on inventory in your primary warehouse
  • Manage and organize carts to meet the needs of your business
  • Share carts amongst employees
  • Download cart contents into numerous file formats
Get Help When You Need It
  • Use the built-in live chat feature for immediate assistance
  • Visit the built-in Help section for comprehensive guides on using TS 360
  • Access OCS from within TS 360 for easy account management

» Watch a video introducing TS 360's features
» Register for TS 360
» Log in to TS 360
 
ACCOUNT MANAGEMENT WITH ONLINE CUSTOMER SUPPORT (OCS)

Once you have your TS 360 login, you will automatically gain access to OCS, our online account management system. Use it 24 hours a day, 7 days a week to view, print, and email information related to your accounts, orders, and backorders.

» Log in to OCS

 
ELECTRONIC ORDERING

If you would like to place your orders through your POS system, we support Electronic Data Interchange (EDI) formats such as XML, BISAC, EDIFACT, and X.12, and make every effort to maintain our standards to comply with most major automation vendors. For your convenience, electronic ordering is available with continuous confirmation Monday-Saturday 5 AM - 11 PM; and Sunday 7 AM - 12 Midnight, all times in EST.

To set up electronic ordering, please contact our Tech Support department at 800.775.3700 x3.

 
Shipping & Returns

We have warehouses located in across the country to ensure that we can deliver what you need as soon as possible. In most cases, if what you order is in stock and you place your order before our daily cut-off time, you'll receive your order the next business day.

Earn Free Freight with Minimum Order Quantities
Books/Sidelines: Shipments of 20 or more units from the same warehouse receive free ground shipping to a single destination in the continental U.S.

Entertainment: Shipments of $150 or more from the same warehouse receive free ground shipping to a single destination in the continental U.S.

Note: All free-freight shipments are charged a $2.50 fuel surcharge.

Return Policy
We have centralized returns centers for our book/sideline and entertainment products to make the process simpler for you. Following our returns procedures will help ensure speedy processing of the returns and crediting to your account.

» View the Complete Return Policy
» Overstock Returns Form