Indie Retail Services
Ordering & Billing
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We are a mighty team who cares about our customers as much as you care about yours.
Sales Rep, South
I engage with our customers, both in person and by telephone, to introduce current promotions, as well as recommend books and sidelines that are of special interest to their buyers. Having built many successful, long-term relationships with my accounts and being familiar with our products makes it easier to meet the needs of our customers.
I enjoy reading mostly nonfiction, particularly biographies and American history to expand my knowledge. I find the writings of Shelby Foote, an American historian and novelist, on Civil War history educational, thrilling, and rich in detail.
National Sales Manager, West
I work closely with our sales reps and indie retail partners to develop new strategies and programs to meet the needs of an ever-changing industry.
I read a little bit of everything, but mostly historical nonfiction and science fiction. I guess it's to satisfy the curiosity of where we have been and where we might be going. As for music, one of my all-time favorite albums is Wilco's
Yankee Hotel Foxtrot
. It's a dense and experimental mix of Americana, alt-country, pop, and indie rock. That combination shouldn't make sense, but somehow it does. The adversity the band overcame to make one of the more original albums of the past 20 years is a fascinating story and the end result is a great piece of art.
Inside Sales, Northeast
I help my customers in the Northeast from my office in Texas. I am a self-proclaimed over-thinker and I regularly go out of my way to help my customers solve problems and get them the products they need. I possess an upbeat personality and I always believe in having a great time, which shows through my love of dance music and anything that gets me moving. I'm an avid runner, swimmer, and fitness fanatic, and I will listen to anything that is upbeat and puts me in a good mood.
Sales Rep, Southwest
My territory includes independent bookstores and retailers in Southern California and the Southwest states, plus Alaska and Hawaii. I enjoy learning about my customers' needs and how their businesses operate so I can help serve them from Baker & Taylor's wide array of programs and services.
When I read, I want to be entertained by good storytelling or learn something new. I frequently recommend
City of Thieves
by David Benioff, the novels of Tim Gautreaux and George Pelecanos, anything by T.C. Boyle, and in nonfiction, I recommend Susan Casey's two books about the Pacific Ocean:
The Devil's Teeth
Sales Rep, New England
I am a former independent bookseller, and I'm lucky enough to travel the most beautiful region of the country helping my bookstore colleagues take advantage of Baker & Taylor's myriad promotions and programs. I love helping new stores, and I've been known to help shelve a STEPS order or two.
If I were emperor, I would command All to read The Deptford Trilogy by Robertson Davies, a perfect love child of Charles Dickens and Owen Meany. Failing that, I would respectfully request that mystery fans pick up Colin Cotterill's
The Coroner's Lunch
, which left me wondering: Who knew hanging out at a morgue could be so much fun?
Sales Rep, Midwest
My favorite part of being a “sales guy” is the constantly evolving cycle of meeting new customer prospects and growing that relationship. Developing genuine relationships and excelling in providing a top-quality customer experience are two of my most important goals that never change.
I usually find myself reading nonfiction (Malcolm Gladwell, bios, history) and anything related to music and Italy. Being a long-time musician (I've played drums since I was 12), I enjoy listening to all types of rock and jazz, and always seem to find some common music interests to chat about with my customers.
Jeannine Greico Swift
Inside Sales, Midwest, Mid-Atlantic, South
I enjoy talking to, working with, and helping our customers and providing great promotional products to them at discounts to help them increase their margins where they can.
I enjoy reading the Bible. When I need a break from that, I tend to read magazines and I love kids' books—the easy reads for younger grades, and know those best. My favorite book is
Blueberries for Sal
, not to mention Arthur and Curious George. Other than that, I occasionally read murder mystery/romance fiction, Clive Cussler, travel books, and books about learning something new.
Inside Sales, West
I started in the book business in 1978 (before many of you were even born) and I can't imagine a better job than talking to booksellers every day. It's my job to keep my wonderful indies aware of all of the things we have going on and to keep them happy and ordering from us.
When I'm not working, I love to garden. I also like light, easy reads and inspirational books to keep me focused on the positive and good in life.
Heaven Is for Real
by Todd Burpo is a pretty awesome book, and it helped me during a very difficult time in my life.
Sales Rep, Northwest
I love having a job that allows me to spend my time with people. I enjoy meeting with my customers and sharing with them insights about books and trends within the book world. This has been the most personally rewarding path I have taken in my career.
For me the greatest thing in life is when I get inspired and my imagination takes off. When it happens, the result is the same: I become a kid again and anything seems possible. When asked for a film recommendation, there has always been a movie that captured my imagination as child, and now as I watch it as an adult I'm thrilled that it has lost none of its appeal. I'm talking about Indiana Jones and the Last Crusade.
Inside Sales and Merchandising Manager
I talk to our customers through our Fresh Press newsletter and blog, plus other emails, and through the development of promotions. I try to meet our customers' needs by informing, but also by engaging and recommending. I try to read as much as I can so that I can be better at understanding what's important to our customers and their shoppers—but mostly because I can't help it.
I gravitate mostly to fiction and children's stories that are beautiful in some fashion. I'm a nut for books about books (
The Shadow of the Wind
by Carlos Ruiz Zafón), books about plucky females (
Rules of Civility
by Amor Towles), books with British accents (the lovelies from Persephone Books), plus anything Kate DiCamillo writes.
Vice President, Retail Sales
I have the privilege of working with this team of men and women; they are fun and smart and they care about you. Together we strive to provide products and services that make you more successful. It is a pleasure when I put on my traveling shoes and visit stores. It is the best way for me to learn about the successes and challenges of independent booksellers so that we can continue to develop new business initiatives to meet your needs.
I like to read for pure entertainment. I read primarily mysteries and thrillers, heavy on commercial authors. When I am not reading for pure entertainment, I like to read books that make me better—a better boss, a better friend, a better person.
Sales Rep, Central
I like to create and maintain partnerships with my customers not only to keep them informed about Baker & Taylor's offerings, but also to help them maintain profitability in their stores.
I mostly read suspense/thriller fiction to relax—especially if it is politically themed. When it comes to nonfiction, I enjoy reading presidential memoirs. It has always fascinated me to understand the mindset of those individuals, regardless of party lines. Having a large respect for all forms of music, my tastes are quite diverse. I can find talent in singing as much as I can in a heavy metal guitar riff, but my first love will always be good, old-fashioned, old-school R&B from Motown, Stax, etc.
Pricing & Promotions Specialist
I work behind the scenes to calculate—and pay—our My Books and More website customers. I also provide analysis for the promotions that we run for our independent retail customers. I also responsible for making weekly updates to the merchandising on TS 360 and our My Books and More sites.
I enjoy reading fiction, mainly, but not limited to, African American authors. I love a good, sappy, dramatic romance where everyone lives happily ever after. I also enjoy reading fiction that is historically based and that offers interesting insights into what life was like during a particular time. Since working at Baker & Taylor, however, I’ve read a few suspense novels that have been extremely hard to put down, so perhaps my preferences are changing…or better yet, expanding!
National Sales Manager, East
I spend my days building strong relationships with our customers, discovering new and exciting ways to drive sales, and selling the wide variety of Baker & Taylor products.
My tastes run along the literary side of the store. My literary vernacular has been informed by a gang of contemporary writers: The New York Trilogy by Paul Auster,
by Jonathan Franzen,
by James Ellroy,
Music for Torching
by A.M. Homes, and
Everything You Know
by Zoe Heller. I wouldn't be the person I am today without the generous help of Raymond Carver, John Updike, and John Cheever, a group men that somehow defined a generation without an ounce of cliché, and reminded us all that numbness is also a feeling.
Rob Van Dorselaer
Sales Rep, Mid-Atlantic
I work with independent bookstores and college bookstores in the Mid-Atlantic region, and with several specialty retailers who have a more national market. The majority of my time is spent visiting with my customers to outline Baker & Taylor programs and services and to help them meet their consumers' needs.
I love to read history books, and more specifically, U.S. war history. I enjoy books that share the personal stories and struggles of individuals throughout history, and learn a great deal from them.
I serve our indie bookstore customers by merchandising our My Books and More websites and TS 360. I also help manage inventory and selection for several of our customers.
Though I am thoroughly willing to suspend my disbelief when the writing is good, I primarily read realistic fiction and history. Hilary Mantel's books on Thomas Cromwell (
Bring Up the Bodies
) are recent favorites, along with Nathaniel Philbrick's
In the Heart of the Sea
and Simon Winchester's
The Professor and the Madman
. I especially enjoy Richard Russo for his humor and humanity, and Cormac McCarthy for his use of language and the grit of his protagonists. As for my golden years, I am keeping Elmore Leonard in reserve.
Retail Project Manager
I work behind the scenes and make things happen. The most rewarding part of my job is the coordination of our STEPS program, which helps new booksellers build their initial inventory and existing stores expand sections in their stores.
I prefer watching comedy-dramas (favorite movie,
The Big Chill
) but also enjoy historical drama (favorite movie of all time,
). I enjoy reading historical fiction (favorite book,
The Book Thief
) and my music preferences vary from punky-alternative '80s to rich classic country, but really I love all music.
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