We know you have choices about where you purchase the books and other merchandise for your store. We are proud, however, to offer distinctive services unavailable elsewhere that show our ongoing commitment to your success.

Dedicated Inside Sales Reps

Our ability to serve you would be diminished without the diligence and expertise of our inside sales team. Our inside sales reps take the time to understand your store and your priorities and they are experts in how to get the products and the answers you need.

Author Events Ordering

When you use Baker & Taylor to supply books for an in-store event, you can feel comfortable ordering enough stock to make your event a success. You won't have to worry about excess stock because you can return the overstock to us within 30 days of invoice and we'll issue a full credit for your return. All we ask is that the books are undamaged and in saleable condition.

Call your sales rep with questions or to place an event order.

Co-Op Advertising Reports

Baker & Taylor will provide the reports you need to help claim co-op advertising funds from publishers. We capture each title you purchase through us and can send you a quarterly report to use as proof-of-purchase to secure funds from publishers.

Note: The report summarizes purchases from the date you sign up for reporting, and is not available retroactively.

Contact your sales rep to request reporting.

» Download a Sample Co-Op Advertising Report

STEPS – Bookstore Opening & Expansion Services

Our STEPS program assists booksellers in opening new stores or expanding existing stores. We consult with you, and then compile a list of recommended titles for your review, taking into account your store size, customer base, budget and areas of specialization. From this list, make your final product selections and we ship it to you—packaged by subject for easy shelving.

Do you want to create or expand a special section in your store, for example Spanish-language or graphic novel sections? Through STEPS, we can provide lists of bestselling titles for these and other special categories.

Download the Consultation Form

Home Delivery to Your Customers

Our inventory is your inventory. Don't miss out on a sale just because you don't have an item on your shelf. Our Home Delivery service allows you take a special order from your customer, place the order with us, and have items shipped directly to your customer's address.

Home Delivery features:

  • Fast response—in-stock orders usually ship within 24 hours
  • No minimum order requirements
  • Personalized packing slip with your store's name, address, and messaging
  • Shipment tracking and delivery confirmation
  • Ship to all U.S. ZIP Codes and APO/FPO destinations

To set up a Home Delivery Account, complete this application form and return it to your sales rep.